Technical Specification
Description
For a business that runs online, everything depends on the application. So, when the application stops operating, all the processes and profitability along with it also practically stopped. This is what unfortunately happened to our client when their IT employees left and abandoned their application management and maintenances.
The client is a startup company that runs an entertainment and information platform that also provides a fun and educative discussions featuring prominent figures of the country. Users can open a discussion and send questions that will subsequently be responded to by the most relevant people. However, after being left by their IT Team, the application became inoperable. They needed to fix the issues immediately to continue their operations and generate income for the company.
Fortunately, the company reached WGSHub to see if there’s anything that can be done to revive the application and made it operational again for users. Connected with Emveep our expert partner, with vast knowledge and deep expertise our Partnered Vendor was able to revive the application and - in a way, get the engine running back again so that the fun and educational interactions can be enjoyed by the users and continued with further development.
Here are some of the vital points of the project:
- Tracing Bug:
- Fixing Load Balancing
- Reactivating ESP
- Push and Pull Registry
- Explore Staging
- Explore JWT error timeout
- New APK Building
- Timeline and general features testing
- Page Profile response fixing
- Debug service ask and inquiry fee
- Error Tracing for listened in the profile tab
- Tracking xtype
- Auto-refresh profile page fixing
- Quick fix post feature in timeline and profile response
- Explore error listened
- Shout out feature smoothing
- Monitoring auto-scaling server
- Debug problem relation user
- Debug trace ask error
- Explore CMS restoration
- Monitor server health and grow
- Server down fixing
- Monitor health API instance
Business Issue.
The departure of the IT Team of the company abandoned the management and maintenance of the running application. This caused the platform to stop operating for the whole 2 months.
Business Solution.
Implementing our Application Delivery & Managed Services, we managed to trace and find all the bugs, errors, and other causes of the issues. Subsequently, we perform various troubleshooting methods and managed to reactive the entire parts of the application so that it can run smoothly again.
Benefits.
Our Application Delivery & Managed Services does not only revive an inoperable application but also ensure that it runs well with our support units. With our SLA and a traceable helpdesk, you don't have to worry about user complaints, as we'll handle the software support, including preventive maintenance.
Lesson Learned.
Although you may have resources that run an IT department, it is best to have them handled by the most qualified and responsible party. Ensuring the running of operation is vital, especially when it heavily relies on information technology.
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